Students can access support by simply asking any staff member.  If the staff member cannot assist, they will refer you to the Director or a Manager (student contact officer) who will endeavour to assist you in finding the most appropriate service for you.

English Language Support: Your course has Language entry requirements.  You may be required to sit LLN assessment tests if you or the staff believes that you cannot cope with your course because of your English language ability.  A meeting would then determine the best course of action.  If your requirement is not as a result of a major shortfall in ability, you may be required to get English support (or you may choose it).  If this is the case, we offer English Language support in tutorial sessions, or special sessions.  Ask your trainer or the Campus Manager if you would like this assistance.

Academic Guidance:  Should you require academic or career guidance, you may simply request this from any trainer, or the Campus Manager.  Depending on the type of advice you require, we will arrange for you to meet with an appropriate member of staff, or the Director.  Sometimes if we are concerned about your progress, we will initiate the meeting (See Progress Policy on the website download page for more details https://eagleacademy.com.au/about-us/important-information/).

Distance Education Assistance: Students who have distance education components within their course can contact their trainer via the learning management system (OLC or Catapult), email or phone at any time. Trainers will endeavour to respond to contact within 72 hours.

Counselling & Guidance Services: Japanese, Spanish, Chinese, Korean, Thai, French, Malay/Indonesian and Italian speaking counsellors/ guidance officers are available on request.  We may even be able to find counsellors who speak other languages.  You simply need to see staff to arrange an interview.  The first hour is at the Academy’s expense.

Social Activities:  At least once a week there will be some type of game or activity organised where you can relax and get to know your fellow students in a social context.  There are also cafes on all campuses where you can mix socially.  Watch out for our Table Tennis competitions, volleyball games, and of course the end of year inter-campus sports and social event.  For other information about social events not run by The Eagle Academy, ask a friendly staff member.

Legal Services: Caxton Legal Centre’s objects are to provide legal and social welfare services to low income and disadvantaged persons in need of relief from poverty, distress, misfortune, destitution and helplessness, and to educate such people in legal, social welfare and related matters. https://caxton.org.au. 

Library: Students can access the small Professional Libraries at each campus, and all campuses have arrangements with nearby Libraries that enable student membership.

Wi-Fi & E-Mail: Students have access to the Internet via wi-fi in all campuses, and through the Academy’s computers.  Laptops will need to be booked out from the Office and rules apply to their use.  A deposit may be required.

Lifeline: Service details – Lifeline provides crisis support, suicide prevention and mental health support services across Australia. These can include stresses from work, family or society and physical and mental wellbeing. Lifeline offers support services by phone or through their online chat available on their website. Contact details – 13 11 14

Kids Helpline: Service details – If you’re between 5 and 25 and you’re feeling depressed, worried, sad, angry or confused about things like your studies personal relationships, Kids Helpline offers free 24 hour, 7 day telephone counselling support (anonymous if you prefer). Contact details – 1800 551 800

Sexual Assault counselling service: Contact details – Search online for ‘rape crisis centre’ in your home state. Service details – If you, or anyone you know, has experienced or is at risk of sexual assault, call one of the state-based sexual assault counselling services. These provide a free 24 hour, 7 day a week telephone counselling service (anonymous if you prefer). Many are connected to hospitals or government health departments to help you if the assault has left you with injuries.

Beach Safe App: Users of the Beachsafe app can access detailed information about Australia’s approx. 12,000 beaches including weather and forecasts, tide, swell, water temperature, service patrol periods, Surf Life Saving Clubs, regulatory and hazard information! You can even view real-time, on the day hazard and beach status information as well as up to date images of the current beach conditions! This is available during spring and summer on weekends for most of the major beaches along the coastline where a Surf Life Saving service is present. Take advantage of the new multilingual features allowing translation into over 60 languages.


Finding Work: There are plenty of ways to find work that suits you, including:

  • Newspapers and online job sites such as seek.com.au and https://jobsearch.gov.au/job.
  • The Eagle Academy Noticeboard and Facebook
  • Register your details at a recruitment firm; many of them help place people in casual or short-term work.

If you need assistance writing your resume, you can head to https://www.seek.com.au/career-advice/resume-cv

Fair Work: Gives you information and advice about your workplace rights and obligations. https://www.fairwork.gov.au/

Brisbane Student Hub: The Brisbane Student Hub is a free, welcoming support service for international students in Queensland. The Brisbane Student Hub, located at The Edge, State Library of Queensland, provides information, advice and referrals on healthcare, employment, budget management, accommodation and legal services, as well as connecting students to local events and activities. https://www.studyqueensland.qld.gov.au/ 

Some Helpful Contacts

Department of Home Affairs – 131 881 https://www.homeaffairs.gov.au/

Translating and Interpreting Services -131 450

Study in Australia – (07) 3852 5511 https://www.studyinaustralia.gov.au/

Australian Federation of International Students – https://www.afis.org.au/

Overseas Student Ombudsman – 1300 362 072 https://www.ombudsman.gov.au/

Emergency Contacts

National Emergency Services

The national telephone number for all emergency services in Australia including AMBULANCE, FIRE, and POLICE is000“. 000 calls are answered by a Telstra Operator who will ask which service you require – Police, Fire or Ambulance. The operator will ask relevant questions, and arrange an appropriate response from the local Police, Ambulance or Fire Service.

Emergency App: https://emergencyapp.triplezero.gov.au/

The Emergency+ app is a free app developed by Australia’s emergency services and their Government and industry partners. The app uses GPS functionality built into smart phones to help a Triple Zero (000) caller provide critical location details required to mobilise emergency services.

Safety & Emergency Smart Phone Features

iPhone (iOS11): It’s simple to use, and once it’s set up (in most cases it’s actually enabled by default), you can initiate a call to local emergency services by pressing the power button 5 times in a row, even when your phone is locked.

Samsung Galaxy: It isn’t enabled by default, but once set up, you can send an emergency alert to 4 pre-selected contacts by pressing the power button on your device 3 times in a row.

Poison Information Centre: Service details – Provides advice on the management, assessment and treatment of poisonous products including non-prescription pharmaceuticals, household and industrial chemicals, and plant and animal venom. Contact details – 131 126

Non Emergencies

If you require the assistance of these services for routine matters and non-emergency situations then you should call the local number of the required service nearest you. These numbers and other 24-hour emergency numbers can be found in the local White Pages telephone directory or you can search the Australian White Pages online.

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