BSB20120 Certificate II in Workplace Skills

This qualification reflects the role of individuals in a variety of entry-level Business Services job roles who have not yet entered the workforce, and are developing the necessary skills in preparation for work.

These individuals carry out a range of basic procedural, clerical, administrative or operational tasks that require self-management and technology skills. They perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context. Individuals in these roles generally work under direct supervision.

This qualification suits domestic and international learners who wish to work in the industry as a receptionist, desk clerk, data entry operator, or administration assistant.

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