Coronavirus (COVID-19) Information and Support

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Until the coronavirus outbreak is no longer a pandemic, The Eagle Academy will continue to monitor and follow advice from the Australian Government and World Health Organisation as well as send updates to students, agents and staff.

The Eagle Academy team wishes to express our sincere sympathy and support for all whose families are in mourning and impacted by the coronavirus outbreak. We wish a quick recovery to those who are ill. Our thanks go to the individuals who have made the recommended sacrifices to protect the general public as well as the global health professionals for working tirelessly to contain the outbreak. Please know that you are not alone and the Australian community is here to support you.


Administration Hours

Open: Monday – Thursday 8.15am-4.15pm

Closed: Friday – Sunday 

Study Space Hours 

Term 3: 13/07/20-18/09/20

Spring Hill & Southport: Monday, Tuesday & Wednesday 9am-3.30pm

Coolangatta: Wednesday 9am-3.30pm

Contacting Us

During the COVID-19 outbreak, we have reduced our opening hours and campus opening hours. Therefore, if you need assistance please email your concerns to the administration team or make use of the online forms below. 

Brisbane Administration:

Gold Coast Administration: 

TERM 3 ONLINE & ON-CAMPUS – 13/07/20-18/09/20

Your New Timetable: Your new course timetable is available by request, please contact administration.

Face to Face Practical Sessions: You are expected to attend classes on campus to complete practical assessment. These sessions will be a mixture of practical assessment for Term 3 and any assessment missed in Term 2. Please note that Tea & Coffee facilities have been removed. They will return when the COVID risk has subsided.

Self-Paced Online Sessions: You are expected to log in to OLC, attend zoom webinars or watch pre-recorded content and complete activities. You can study online on campus or at home.

Carina & Coolangatta Campus Students: The Carina & Coolangatta Campus will not be reopening at this time. Therefore, your term 3 classes will take place at the Spring Hill or Southport Campuses. Coolangatta Campus will only open as a study space on Wednesday fron 9am – 3:30pm.

TERM 2 ONLINE – 14/04/20-26/06/20

The Eagle Academy can now confirm that Term 2 classes which start on 14th April 2020 and end on 26th June 2020 will be delivered online.

Your New Timetable: Your new course timetable with live webinar times can be found on the Online Learning Centre (OLC) Homepage. If you are not able to attend the live webinar session you will still be able to access the recording of the live session later.   


The health, safety and well-being of our students, staff, and extended families is of paramount importance to all of us at The Eagle Academy. That’s why we have decided to take the following steps to ensure we are responding to the COVID-19 virus situation appropriately while providing continuity of learning during this time.

Step One: We have decided to pause/suspend our face to face delivery and assessment of all courses, effective immediately, for one week, up to and including Friday 27 March. 

Step Two: We will bring our planned vacation period of Monday 6 April – Sunday 19 April forward by a week, so that the vacation runs from Monday 30 March – (Easter) Monday 13 April.

Step Three.  Term Two will commence a week early on Tuesday 14 April, in a delivery mode appropriate to the situation at the time, and depending on the course, government regulations, mandates and announcements. This may be on-line, Distance Education, Face to face or a combination of modes. Students will be advised at least one week before the start of Term Two as to the altered arrangements.


  1. Students should monitor their emails every day to ensure they are well informed about what they need to do to continue/resume study in term Two.
  2. During the suspension period next week, and any eventual transition to on-line learning, our campuses will be open for students who need to access computers, resources or trainers (on set days), but with appropriate limitations (such as using every second or third seat in a computer lab).
  3. This significant calendar change will allow us time to transfer and prepare material for on-line, Distance Education, or integrated approaches to our delivery in the coming weeks and months. At the same time, we will also continue to monitor the Australian Government’s response within our sector. In this way, we can cater for any eventuality, and allow students to continue their studies in the longer term.
  4. In some courses, there may be specific issues with practical learning and assessment, which may need to be completed in face to face mode. When those sessions are completed may depend on rapidly developing guidelines and rules as imposed by the Australian Government and other regulatory authorities.
  5. The changes we propose closely reflect those taken by the University of Queensland, and we expect other Universities, Academies and Colleges to follow that lead in coming days and weeks. 
  6. Like many other Australian businesses, and students in many instances, we are not immune to the terrible economic impact caused by COVID-19, and we ask that where possible, we work together to get through this uncertain time and come out to celebrate at the other end.
  7. Students facing particular difficulties are especially encouraged to monitor emails and contact us. We will attempt to assist wherever possible.
  8. Staff and students will be contacted by email in the coming days with further information about exactly how the situation affects them directly.

Why have we taken these steps?

In recent days we have had a significant number of highly stressed students approach staff with serious concerns about attending face to face classes.  These students expressed concern that they cannot focus due to worry, or are distracted easily if someone coughs or sneezes, and that generally, the environment is not conducive to quality learning.

In the same vein, a significant number of staff have indicated either a concern for their health as a result of attending the campus, or have shown that they are unlikely to continue to attend campuses due to the stress they face in dealing with students when they approach them with their own genuine concerns.

While we are mindful that the Australian Government has not at this time banned face to face class sessions within Vocational Education, we feel that such a decision may be imminent given the closures to virtually all businesses around the country, and the ban on collective gatherings.  Other countries have already closed vocational education, and where students are either from these countries or are aware of those bans, this makes a bad situation worse.

As our Academy deals with adults and not children, we feel a responsible plan of action is required. In short, we have listened to our students and staff. We have decided to be proactive and act now, rather than to wait for the inevitable situation where one of our students or staff reports a positive test.   

We all look forward to the end of this calamity, and most importantly, may I wish all of you a safe and healthy period in the meantime.

Greg Knitter


We’ve compiled a list of the most frequently asked questions in relation to online study. Please contact administration if you can’t find the answer to your question within this document or below. 


Can’t Study at Home: In Term 3, the Spring Hill & Southport Campus study spaces are available from 9:30am-3:30pm on Monday, Tuesday and Wednesday for self-paced study with social distancing measures in place. The Coolangatta Campus study space is available from 9:30am-3:30pm on Wednesday for self-paced study with social distancing measures in place. The Carina Campus will remain closed. Please note, should the governments social distancing requirements change this option may also change.

Want to Restart: If you had deferred or suspended your course but wish to commence now from home please contact administration.

Want to Commence Offshore: You can still choose to commence your studies now and complete online learning form a country other than Australia. If you would like to start studies offshore, please contact administration.

Want to Cancel: If you would like to make a change to your enrolment due to COVID-19 please contact administration.

Want to Defer your Start Date: If you are unable to travel to Australia or commence your course due to illness or the coronavirus outbreak and wish to defer your studies please complete this form. 

Want to Suspend your Studies: If you are unable to travel to Australia or need to take a break from your course due to illness or the coronavirus outbreak and wish to suspend your studies please complete this form. 

Need Financial Support:

Travel: Students and staff who plan to travel from or to affected areas should follow the travel restrictions and advice found on the Department of Home Affairs and Smartraveller site. Please contact our administration team for more information.

Recently Returned from Overseas Travel or Been in Contact with Coronavirus Case: Please follow the advice issued from the Department of Health and Qld Health. You should recheck information daily.

Experiencing Symptoms: Symptoms include fever, coughing, sore throat, headaches and difficulty with breathing. If you are concerned about your health or someone else’s please call your GP. Don’t forget to give a description of your symptoms and travel/contact history. It is recommended that you do not attend classes while you are ill.

Social Distancing: Social distancing includes ways to stop or slow the spread of infectious diseases. It means less contact between you and other people. You should stay 1.5 meters away from other people at all times. Additionally, social groups of no more than 2 people are allowed to gather. You can read more information here. 

Hygiene: All campuses have been stocked with sanitiser, hand soaps, tissues, disinfectant spray and disinfectant wipes. Please practice good hand and cough hygiene when on campus by

  • Wash your hands with soap and water before and after eating, as well as after attending the toilet.
  • Leave the room to cough or sneeze, cough or sneeze into a tissue, dispose of tissue in a bin with a lid immediately after use, sanitise hands, spray disinfectant.
  • Avoid physical contact with others. Use sanitiser if unavoidable.
  • Wipe down areas that have been touched by others with disinfectant wipes.

Where to get the latest information

As the virus spreads, travel restrictions and updates are changing regularly. 

Please visit the following websites for up to date advice

World Health Organisation

Australian Government – Department of Health

Australian Government – Department of Education, Skills & Employment

Australian Government – Department of Home Affairs

If you have any questions please do not hesitate to contact us.