Coronavirus (COVID-19) Information and Support

To Translate:

Until the coronavirus outbreak is no longer a pandemic, The Eagle Academy will continue to monitor and follow advice from the Australian Government and World Health Organisation as well as send updates to students, agents and staff.

The Eagle Academy team wishes to express our sincere sympathy and support for all whose families are in mourning and impacted by the coronavirus outbreak. We wish a quick recovery to those who are ill. Our thanks go to the individuals who have made the recommended sacrifices to protect the general public as well as the global health professionals for working tirelessly to contain the outbreak. Please know that you are not alone and the Australian community is here to support you.


Administration Hours

Open: Monday – Friday 8.15am-4.15pm

Closed: Saturday – Sunday

Study Space Hours 9am-3:30 pm

Spring Hill: Monday-Friday

Southport: Monday-Thursday

Coolangatta:  Thursday

Contacting Us

During the COVID-19 outbreak, we have reduced our opening hours. If you need assistance please email your concerns to the administration team or make use of the online forms below.

Brisbane Administration:

Gold Coast Administration:


The Morrison Government is making a number of changes to student visa arrangements to ensure Australia remains a priority destination for international students as we emerge from the COVID-19 pandemic.

The changes include:

  • The Government will recommence granting student visas in all locations lodged outside Australia. This means when borders re-open, students will already have visas and be able to make arrangements to travel.
  • International students will be able to lodge a further student visa application free of charge if they are unable to complete their studies within their original visa validity due to COVID-19.
  • Student visa holders studying online outside Australia due to COVID-19 will be able to use that study to count towards the Australian study requirement for a post-study work visa.
  • Graduates who held a student visa will be eligible to apply for a post-study work visa outside Australia if they are unable to return due to COVID-19.
  • Additional time will be given for applicants to provide English language results where COVID-19 has disrupted access to these services.


Your New Timetable: Your new course timetable is available by request, please contact administration.

Face to Face Practical Sessions: You are expected to attend classes on campus to complete practical assessment. Please note that Tea & Coffee facilities have been removed. They will return when the COVID risk has subsided.

Self-Paced Online Sessions: You are expected to log in to OLC, attend zoom webinars or watch pre-recorded content and complete activities. You can study online on campus or at home.

Coolangatta Campus Students: Coolangatta Campus will not be reopening at this time. Therefore, your classes will take place at the Southport or Spring Hill Campuses. Coolangatta Campus will only open as a study space on Thursday from 9am – 3:30pm.


We’ve compiled a list of the most frequently asked questions in relation to online study. Please contact administration if you can’t find the answer to your question within this document or below.


Can’t Study at Home: In Term 1, the Campuses are open from 9am-3.30 pm on set days for self-paced study with social distancing measure in place.   Spring Hill Campus from Monday – Friday,  Southport on Monday-Thursday and at Coolangatta Thursday only. Please note, should the governments social distancing requirements change this option may also change.

Want to Restart: If you had deferred or suspended your course but wish to commence now from home please contact administration.

Want to Commence Offshore: You can still choose to commence your studies now and complete online learning form a country other than Australia. If you would like to start studies offshore, please contact administration.

Want to Defer your Start Date: If you are unable to travel to Australia or commence your course due to illness or the coronavirus outbreak and wish to defer your studies please complete the Defer or Suspend Studies form on the important information page. 

Want to Suspend your Studies: If you are unable to travel to Australia or need to take a break from your course due to illness or the coronavirus outbreak and wish to suspend your studies please complete the Defer or Suspend Studies form on the important information page. 

Want to Extend the Course end Date: If the COVID-19 crisis has affected your ability to progress through your course within the current course dates you can extend your course end date. Extensions will be provided at no cost for the period of study affected by assessment changes due to COVID. If you wish to extend your studies please complete the Course Extension Request form on the important information page. 

Need Financial Support:

Need Food Support: If you are experiencing difficulty affording food during the COVID pandemic please let our staff know so that we can support you. If you wish to access food support please complete this form.

Want to Cancel: If you would like to make a change to your enrolment due to COVID-19 please contact administration.

Travel: Students and staff who plan to travel from or to affected areas should follow the travel restrictions and advice found on the Department of Home Affairs and Smartraveller site. Please contact our administration team for more information.

Recently Returned from Overseas Travel or Been in Contact with Coronavirus Case: Please follow the advice issued from the Department of Health and Qld Health. You should recheck information daily.

Experiencing Symptoms: Symptoms include fever, coughing, sore throat, headaches and difficulty with breathing. If you are concerned about your health or someone else’s please call your GP. Don’t forget to give a description of your symptoms and travel/contact history. It is recommended that you do not attend classes while you are ill.

Social Distancing: Social distancing includes ways to stop or slow the spread of infectious diseases. It means less contact between you and other people. You should stay 1.5 meters away from other people at all times. 

Hygiene: All campuses have been stocked with sanitiser, hand soaps, tissues, disinfectant spray and disinfectant wipes. Please practice good hand and cough hygiene when on campus by

  • Wash your hands with soap and water before and after eating, as well as after attending the toilet.
  • Leave the room to cough or sneeze, cough or sneeze into a tissue, dispose of tissue in a bin with a lid immediately after use, sanitise hands, spray disinfectant.
  • Avoid physical contact with others. Use sanitiser if unavoidable.
  • Wipe down areas that have been touched by others with disinfectant wipes.

Where to get the latest information

As the virus spreads, travel restrictions and updates are changing regularly.

Please visit the following websites for up to date advice

World Health Organisation

Australian Government – Department of Health

Australian Government – Department of Education, Skills & Employment

Australian Government – Department of Home Affairs

If you have any questions please do not hesitate to contact us.